An Integrated Approach of Multi-Criteria Decision-Making and Grey Theory for Evaluating Urban Public Transportation Systems

Improving the local urban transport system’s quality is often seen as one of critical points for government and operator. An amelioration system can improve users’ satisfaction attract new users while simultaneously decreasing traffic congestion pollution. Efficient methodologies are required to achieve sustainable development regarding complex issues associated with In this study, we propose using analytic hierarchy process (AHP) grey values overcome limitations uncertainty in classical AHP approach. The presented grey-AHP model assumes an efficient contrivance facilitate public supply evaluation, especially when respondents non-experts. Finally, estimate rank criteria by adopting proposed a real-world case study (Amman city, Jordan). study’s outcome shows effectiveness applicability developed approach enhancing system.